1. Contact us
The fastest way to reach the Cyberclick team is by email at hubspot-audit@cyberclick.net. We reply within 2 business days.
For general questions about Cyberclick as a HubSpot Elite Solutions Partner, visit cyberclick.net.
2. Frequently asked questions
Is it really free?
Yes. The app installation, the starter snapshot and the expert follow-up review are all free of charge. Cyberclick may offer paid implementation or ongoing consulting as a separate service, but that is entirely optional.
How long does the snapshot take?
Typically under a minute. For very large portals it may take a few minutes.
Which HubSpot scopes do you request?
Only read scopes: oauth, crm.objects.contacts.read, crm.objects.companies.read, crm.objects.deals.read, tickets.read and a few more read-only scopes for reporting. Full list is shown during install and detailed in the Privacy Policy.
Can I share the report with my team?
Yes. The report URL is signed and shareable. Anyone with the link can view it during the retention period.
Do you store my HubSpot data?
We store the aggregated audit results (counts, pipeline breakdowns, findings) plus the OAuth refresh token, all in AWS eu-west-1. We do not store the underlying HubSpot records themselves.
Can I re-run the audit?
Yes. Uninstall and reinstall the app to trigger a fresh snapshot, or email us and we'll re-run it for you.
3. Troubleshooting
The audit is stuck on "Analyzing your portal…"
Refresh the page after a minute. If it's still stuck after 10 minutes, email us with your HubSpot portal ID (visible in the top-right of your HubSpot account settings).
I can't access my report
The audit session cookie is valid for 7 days. If it expired, uninstall and reinstall the app to get a new session, or email us for a manual re-issue.
I never received the email
Check your spam folder for messages from audit@cyberclick.net. If it's not there, contact us and we'll resend it.
OAuth error during install
Make sure you're installing with a HubSpot user that has super admin permissions. Contact us if the error persists.
4. Response times
- General support — 2 business days.
- Expert audit follow-up — 5 business days.
- Data subject rights requests (access, deletion, portability) — 30 days per GDPR.
Business days are Monday–Friday, excluding Spanish public holidays.