menu_book Product Documentation

How to use the Account Checker

1. What the app does

The Cyberclick HubSpot Checker gives you a two-step review of your portal:

  • Instant snapshot — the moment you install, we run an automated read-only scan of your portal and surface the key numbers: CRM volumes, deal pipelines, data hygiene indicators, activity levels and automation coverage.
  • Expert follow-up — within 5 business days, a certified HubSpot specialist from the Cyberclick team manually reviews your snapshot and reaches out with prioritized recommendations. This step is 100% free and includes an optional 30-minute conversation.

No data is written to your portal. The app only requests read scopes.

2. How to install

  1. From the HubSpot Marketplace listing, click Install app.
  2. Select the HubSpot portal you want to audit.
  3. Review the requested scopes and click Connect app.
  4. You'll land on the audit dashboard automatically. The snapshot usually completes in under a minute.

The account owner or a super admin should perform the install so all scopes can be granted.

3. What's inside the audit

The starter snapshot covers:

  • Portal identity — account ID, name, currency, timezone, hub.
  • CRM volumes — contacts, companies, deals, tickets: total, created in the last 30 days, active in the last 90 days.
  • Deal pipelines — pipeline breakdown, win rate and stage distribution.
  • Activity levels — emails, calls, meetings, notes, tasks (last 365 days).
  • Data hygiene indicators — duplicate estimates, marketing contact status, unassigned records.

The expert follow-up expands this with a qualitative review of workflows, sequences, forms, lists, campaigns, custom objects and gaps in adoption per Hub.

4. What happens after the install

  • You'll receive an email at the address associated with the HubSpot user who installed the app, confirming the snapshot is ready and containing a link back to your report.
  • The report is accessible any time via the same link during the retention period.
  • A Cyberclick specialist will reach out within 5 business days with the expert audit.

5. Data and security

  • Read-only — the app requests only read scopes. Nothing is created, modified or deleted in your portal.
  • Where your data lives — audit results and OAuth tokens are stored in AWS eu-west-1 (Ireland).
  • Sub-processors — AWS (hosting, storage, SES email), Anthropic and OpenAI (LLM analysis). See the Privacy Policy for the full list.
  • Retention — audit reports are kept for 12 months by default (configurable on request).

6. How to uninstall

You can revoke access at any time from your HubSpot portal:

  1. Go to Settings → Integrations → Connected apps.
  2. Locate Account Checker (how it appears listed in HubSpot) and click Uninstall.

Uninstalling revokes the OAuth token immediately. If you also want your audit results deleted, email hubspot-audit@cyberclick.net and we'll purge them within 30 days.

7. Getting help

For questions, troubleshooting or feedback, see the Support page or email hubspot-audit@cyberclick.net. We reply within 2 business days.